Tip Top Window & Exterior Cleaning respects your privacy and is committed to protecting your personal information.
 

What information we collect

We may collect and store:

• your name

• phone number

• email address

• address

• details about the service you require

• messages, photos or other information you send to us

• call recordings where applicable

How we use your information

We use your information to:

• respond to enquiries

• provide quotes

• book and carry out services

• contact you about your booking

• keep business records

• improve our customer service

• deal with complaints or disputes

Call recording

Calls to Tip Top Window & Exterior Cleaning may be recorded for quality assurance, staff training, record-keeping and dispute resolution.

How long we keep your information

We only keep personal information for as long as reasonably necessary for business and legal purposes.
Call recordings are kept for 90 days and then deleted unless they are needed for an active booking, complaint or legal matter.

Sharing your information

We do not sell your personal information.
We may share information where necessary with trusted service providers or where required by law.

Your rights

You may request access to the personal information we hold about you and ask us to correct or delete it where appropriate. You may also object to certain uses of your information.

Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Tip Top Window & Exterior Cleaning
Email: tiptopexteriorcleaning@hotmail.com
Phone: 07775 271654

If you are unhappy with how your data has been handled, you can complain to the Information Commissioner’s Office.

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